Knight Frank

Cementing new business

Opening the door to new possibilities

In the world of property, firms can often overlook the human element. But to move your business forward – and get an edge over competitors – you have to step into your clients’ shoes. Knight Frank approached Decidedly with just that conundrum. How could the firm get to know its clients in a way that its competitors didn’t to help win new business? How could it develop a deeper understanding of the sectors its customers operate in, and the issues that keep them awake at night?

 

We explored four industries that Knight Frank wanted to get a real handle on: legal, media, tech and financial services. Looking to experts and drawing on desk research, we gave Knight Frank an in-depth assessment of where each sector is at, and where it’s going.

 

A new conversation

 

And it’s already paying off. By embedding real customer understanding within the organisation, we’ve helped to drive new business and sales for Knight Frank. And not only that – our work has also cemented the firm’s reputation as an industry leader, by providing valuable market trends to unveil at its annual conference.

 

Want to find out more?

 

Take a look at other examples of our work to learn more about how we help the world’s most ambitious brands accelerate critical decision-making and develop future-ready products, services and strategies faster. If you’re interested in working with Decidedly, get in touch with us now.

“Working with Decidedly has created so many commercially valuable insights for us. Their collaborative and client-centric approach when coupled with the tremendous brain power that they bring to the table has allowed us to change the conversation we have with our clients and, in turn, their perception of us.”

 

Lee Elliot, Partner, Head of Commercial Research, Knight Frank

Opening the door to new possibilities

In the world of property, firms can often overlook the human element. But to move your business forward – and get an edge over competitors – you have to step into your clients’ shoes. Knight Frank approached Decidedly with just that conundrum. How could the firm get to know its clients in a way that its competitors didn’t to help win new business? How could it develop a deeper understanding of the sectors its customers operate in, and the issues that keep them awake at night?

 

We explored four industries that Knight Frank wanted to get a real handle on: legal, media, tech and financial services. Looking to experts and drawing on desk research, we gave Knight Frank an in-depth assessment of where each sector is at, and where it’s going.

 

A new conversation

 

And it’s already paying off. By embedding real customer understanding within the organisation, we’ve helped to drive new business and sales for Knight Frank. And not only that – our work has also cemented the firm’s reputation as an industry leader, by providing valuable market trends to unveil at its annual conference.

 

Want to find out more?

 

Take a look at other examples of our work to learn more about how we help the world’s most ambitious brands accelerate critical decision-making and develop future-ready products, services and strategies faster. If you’re interested in working with Decidedly, get in touch with us now.

“Working with Decidedly has created so many commercially valuable insights for us. Their collaborative and client-centric approach when coupled with the tremendous brain power that they bring to the table has allowed us to change the conversation we have with our clients and, in turn, their perception of us.”

 

Lee Elliot, Partner, Head of Commercial Research, Knight Frank